PENGARUH EFEKTIVITAS PELAYANAN KEANGGOTAAN BERBASIS ELECTRONIC PUBLIC LIBRARY CARD AND ACCESS (EPLICA) TERHADAP KEPUASAN PEMUSTAKA DI DINAS PERPUSTAKAAN DAN KEARSIPAN DAERAH PROVINSI JAWA BARAT

Abstract

ABSTRAK

Perkembangan teknologi informasi mendorong digitalisasi layanan perpustakaan, melalui penerapan Electronic Public Library Card and Access (EPLICA) di Dinas Perpustakaan dan Kearsipan Daerah Provinsi Jawa Barat diharapkan meningkatkan efektivitas pelayanan dan kepuasan pemustaka dalam mengakses fasilitas perpustakaan mudah, cepat, dan efisien. Namun, kendala kurangnya kesigapan petugas dan sosialisasi sebagian pemustaka belum memahami alur pembuatan, peralihan, dan penggunaan kartu EPLICA. Penelitian ini menggunakan metode kuantitatif deskriptif verifikatif. Teknik sampling menggunakan probability sampling dengan sampel 100 responden. Data dikumpulkan melalui observasi, wawancara, kuesioner, dan dokumentasi. Dianalisis dengan uji validitas, reliabilitas, regresi linier sederhana, koefisien korelasi, koefisien determinasi, serta uji signifikansi. Hasil menunjukkan efektivitas pelayanan keanggotaan berbasis EPLICA dan kepuasan pemustaka pada kategori cukup baik dengan skor rata-rata 3,40 dan 3,34. Analisis regresi linier menunjukkan setiap peningkatan efektivitas berkontribusi positif terhadap peningkatan kepuasan dengan koefisien korelasi sebesar 0,890, koefisien determinasi 79,0% dan uji t dengan thitung 19,344. Kesimpulannya, terdapat pengaruh signifikan efektivitas pelayanan keanggotaan berbasis EPLICA terhadap kepuasan pemustaka. Rekomendasi yang disarankan ditingkatkan perluasan sosialisasi, optimalisasi media informasi, peningkatan kualitas dukungan teknis, keterampilan pustakawan, penambahan sumber daya manusia dan lebih proaktif memberikan layanan agar kepuasan pemustaka semakin meningkat. Penelitian selanjutnya disarankan memperluas objek dan indikator penelitian agar hasilnya lebih komprehensif.

Kata Kunci : Efektivitas Pelayanan, EPLICA, Kepuasan Pemustaka.

ABSTRACT

The development of information technology encourages the digitalisation of library services, through the implementation of Electronic Public Library Card and Access (EPLICA) at the Regional Library and Archives Office of West Java Province is expected to increase service effectiveness and user satisfaction in accessing library facilities easily, quickly, and efficiently. However, the constraints of the lack of officer alertness and socialisation of some users do not understand the flow of making, redeeming, and using EPLICA cards. This research uses descriptive quantitative verification method. The sampling technique used probability sampling with a sample of 100 respondents. Data were collected through observation, interview, questionnaire, and documentation. The data were analysed using validity, reliability, simple linear regression, correlation coefficient, coefficient of determination, and significance test. The results showed that the effectiveness of EPLICA-based membership services and library satisfaction were in the good enough category with an average score of 3.40 and 3.34. Linear regression analysis shows any increase in effectiveness contributes positively to increased satisfaction with a correlation coefficient of 0.890, a coefficient of determination of 79.0% and a t-test with a t-count of 19.344. In conclusion, there is a significant effect of the effectiveness of EPLICA-based membership services on library satisfaction. Recommendations are suggested to increase the expansion of socialisation, optimise information media, improve the quality of technical support, librarian skills, increase human resources and be more proactive in providing services so that library satisfaction increases. Further research is recommended to expand the object and indicators of research so that the results are more comprehensive.

Keywords: Service Effectiveness, EPLICA, Library Satisfaction